One line on one bill
A company phone for someone whose last day was in March. April's mobility bill still has the line. May's too.
Nobody on the bill matches it to a person, because the bill doesn't know who people are.
They left in March. Their phone line didn't.
Offboarding gets the laptop back. The mobile line keeps billing until someone tells the carrier.
How TIP knows
TIP reads your HR report: who holds which line, and when they left. Every mobile line on the bill is matched to it. A charge after the termination date is a billing error.
What TIP does about it
Every billing error comes with the line item, the amount and the reasoning, in plain English.
By default, TIP does the rest: files the dispute with your carrier, follows up until the carrier answers, and tells you when the credit lands. Every dispute and every carrier answer is in your Dispute Tracker. No work on your side.
Want TIP to ask first? Your call, any time. Every billing error TIP finds carries a confidence score: how sure TIP is that the carrier owes you the money. TIP comes set to file a dispute for every error it finds, whatever the score. If you'd rather TIP file fewer on its own, raise the bar: file only the high-confidence errors (85% and up), or only the near-certain ones (90% and up), and TIP brings every error under the bar to you to approve first. Or turn automatic filing off, and nothing is filed until you say yes. It's one setting in TIP, and you can change it any time.
Either way, TIP checks the next invoice for the credit. A credit promised and never paid is a billing error too, and TIP goes back for it.
Often found with it
See TIP on your kind of bills.
TIP is taking on a small number of founding customers this fall.
Thanks. TIP will reply within one business day with times for a 30-minute call.
Bring one recent carrier bill if you can. TIP reads it live on the call.