Nine ways a telecom bill goes wrong.

TIP checks every invoice for all of them, against your contracts. Each one below is the story of one line on one bill.

1
Charged above contract rate
The carrier bills more than the contract says. TIP reads the contract, so it knows.
2
Duplicate charge
The same service, billed twice.
3
Unusual cost increase
A charge that jumped, with nothing on the account to explain it.
4
Charge for a service not in your contract
A service nobody ordered, added to the bill.
5
Charge for a canceled service
You canceled it. It's still on the bill.
6
Promotional discount removed early
The promo price ended before the contract said it would.
7
Incorrect prorated charge
A partial month billed wrong when a service started, stopped or changed.
8
Charge for a disconnected line
The line is dead. The bill isn't.
9
Billed at a closed site
The location closed. The invoices kept coming.

And one more that isn't on a bill: a credit the carrier promised and never applied. TIP checks the next invoice for every credit it wins, and goes back for the missing ones.

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