A promotional rate ends on a date in your contract. Billing systems sometimes end it earlier.
Business internet at a promotional $329.90 a month, contracted to hold until a set date. Five months before that date, the bill switched to the standard $414.90.
Nobody noticed, because $414.90 is what the rate was going to be eventually. Five months at $85: $425.
Sample dataTIP keeps the promotional schedule from your contract: the promo rate, the standard rate it reverts to, and the date it ends at each site. Every month TIP counts the lines billed at the standard rate against the promos that have actually ended.
Standard rate before the date is an overcharge. Standard rate on or after it is legitimate, and left alone.
Every billing error comes with the line item, the amount and the reasoning, in plain English.
By default, TIP does the rest: files the dispute with your carrier, follows up until the carrier answers, and tells you when the credit lands. Every dispute and every carrier answer is in your Dispute Tracker. No work on your side.
Want TIP to ask first? Your call, any time. Every billing error TIP finds carries a confidence score: how sure TIP is that the carrier owes you the money. TIP comes set to file a dispute for every error it finds, whatever the score. If you'd rather TIP file fewer on its own, raise the bar: file only the high-confidence errors (85% and up), or only the near-certain ones (90% and up), and TIP brings every error under the bar to you to approve first. Or turn automatic filing off, and nothing is filed until you say yes. It's one setting in TIP, and you can change it any time.
Either way, TIP checks the next invoice for the credit. A credit promised and never paid is a billing error too, and TIP goes back for it.
TIP is taking on a small number of founding customers this fall.
Thanks. TIP will reply within one business day with times for a 30-minute call.
Bring one recent carrier bill if you can. TIP reads it live on the call.